Frequently Asked Questions (FAQ) – Biofuel Wood Pellets

Welcome to our Biofuel Wood Pellets FAQ page, where we answer the most common questions about our products, services, and policies. Whether you’re new to biofuels or a regular customer, this page provides the clarity you need.

1. What are biofuel wood pellets?

Biofuel wood pellets are eco-friendly, compressed biomass made from sawdust and wood waste. They provide clean, renewable energy with high heat efficiency and low emissions.

2. Why choose your wood pellets?

Our pellets are premium quality, consistent, and sustainable. They burn cleaner, last longer, and meet strict international standards for performance and safety.

3. Are your wood pellets environmentally friendly?

Yes, our pellets are made from renewable resources and reduce carbon emissions compared to fossil fuels. They are an excellent choice for greener heating solutions.

4. Do you offer bulk delivery?

Yes, we supply both small orders and bulk shipments. Our delivery options ensure customers receive pellets on time and in perfect condition.

5. How should I store wood pellets?

Store pellets in a cool, dry place away from moisture. Proper storage ensures long-lasting performance and prevents damage.

6. What payment methods do you accept?

We accept major credit cards, bank transfers, and online payment options for a smooth, secure checkout process.

7. What is your return policy?

If your order arrives damaged or defective, contact us within 30 days for replacement or refund.

8. Can businesses partner with you?

Yes, we welcome wholesale and commercial partnerships. Contact our team for bulk pricing and supply agreements.

9. Do you provide customer support?

Absolutely! Our experts are available to answer your questions and guide you in choosing the right pellets.