Shipping & Delivery Policy – Biofuel Wood Pellets

At Biofuel Wood Pellets, we aim to deliver your order quickly, safely, and at the best possible rates. This Shipping & Delivery Policy explains how we process and ship your purchases.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. You will receive an email notification once your order has been dispatched.

Delivery Times

Estimated delivery time is 3–7 business days, depending on your location and order size. Rural or remote areas may take longer. Please note that delivery times are estimates and may vary due to weather, courier delays, or high seasonal demand.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and order weight. We work with trusted couriers to ensure reliable and cost-effective delivery.

Local Delivery & Pickup

In select areas, we may offer local delivery or pickup options. Please check availability at checkout or contact us for more details.

Delivery Instructions

If you have specific delivery instructions (e.g., safe place drop-off), please include them during checkout. Our couriers will do their best to follow your request.

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of delivery with photos and details. We will arrange a replacement or refund where applicable.

International Shipping

Currently, we ship Worldwide for all orders.

Contact Us

For questions about shipping, delivery times, or special requests, please contact us at:
📧 woodpelletonlinestore@gmail.com

At Biofuel Wood Pellets, we are committed to ensuring your order arrives on time and in perfect condition.