Refund & Return Policy – Biofuel Wood Pellets

At Biofuel Wood Pellets, we value your satisfaction and strive to provide the highest-quality products. If you are not fully satisfied with your purchase, our Refund & Return Policy outlines your options.

Returns

We accept returns of unused and unopened products within 14 days of delivery. Items must be returned in their original packaging and condition. To start a return, please contact us at 📧 woodpelletonlinestore@gmail.com with your order number and reason for return.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days. Shipping fees are non-refundable.

Exchanges

If you receive a defective or incorrect item, we will arrange a replacement at no extra cost. Please contact us within 7 days of delivery with photos or details of the issue.

Non-Returnable Items

• Opened bags of pellets or firewood.
• Products damaged due to misuse, improper storage, or handling after delivery.
• Clearance or promotional items (unless defective).

Shipping Costs

Customers are responsible for return shipping costs unless the product is faulty or incorrect. We recommend using a trackable shipping service to ensure safe delivery of returns.

Contact Us

If you have any questions about our Refund & Return Policy, please reach out to our support team:
📧 woodpelletonlinestore@gmail.com

We are committed to making your experience with Biofuel Wood Pellets smooth, reliable, and worry-free.